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Anne Obarski
Anne Obarski is a leading expert in retail customer service and sales, with over 30 years as the founder and owner of Merchandise Concepts. Her acclaimed Retail Snoops™ program involved mystery shopping over 2,000 businesses across the U.S., providing invaluable insight into what creates an unforgettable customer experience. A former sportswear buyer for the May Co. (now Macy’s), Anne blends frontline retail expertise with her roles as a college business instructor, consultant, international speaker, and author of five customer service books. She has inspired over a quarter of a million audience members with her engaging presentations, helping businesses create “infectious, enviable, repeatable” customer experiences. A professional member of the National Speakers Association since 1996, Anne received the Top Retail Expert Award in 2024 and 2025. She also offers DISC assessment tools to support smarter hiring and management.
Sessions
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Sell It Like It's Hot: Closing Deals With What’s in Stock13-Nov-2025W303AB
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Sales vs. Marketing? Let's End the Family Feud and Win Together!13-Nov-2025W303AB
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