What Your Customers REALLY Want!

November 12, 2025
W303AB
DEMA Sponsored Education

In today’s crowded retail landscape, blending in is easy—but standing out takes strategy. When things that once felt groundbreaking become ordinary, customers stop noticing. So, how do you break free from the sea of sameness and create a store experience that truly captivates?

During this presentation we'll explore innovative ways to rethink customer care, refresh outdated policies, and engage your team in ways that turn everyday shopping into something extraordinary. You’ll discover how to build deeper customer connections, see your business through shoppers’ eyes, and uncover fresh ideas that keep your brand top of mind. You’ll leave with actionable insights, creative inspiration, and a renewed passion for retail—ready to redefine your store’s future and make every customer experience unforgettable!

Learning Objectives:

  • Learn why perceptions are important to your business, including how to see your store through your customers' eyes
  • Learn how to build top-of-the mind awareness to keep your brand in front of customers and your community
  • Learn how to build deeper customer connections to strengthen and reinforce loyalty
Speakers
Georganne Bender
Georganne Bender, Principal - KIZER & BENDER Speaking

Who Can Attend

DEMA Conference Package Required, Customer Outreach